Housing Choice Voucher Intake Specialist
The Manatee County Housing Authority is a dynamic, innovative agency created
in 1969 by the Manatee County Board of Commissioners to generate affordable
housing and economic redevelopment throughout Manatee County. Funded primarily
with federal grants, the Authority is an industry leader in sponsoring new
solutions to housing and forming partnerships with private and public agencies.
The Housing Choice Voucher Administrative Intake Specialist will be
responsible for assisting the Housing Choice Voucher Program with a wide range
of activities related to determining and documenting participant eligibility,
income, rent, and contractual relationships with owners in support of the
Housing Choice Voucher Program (HCVP) operations. The Housing Choice Voucher
Intake Specialist will perform all admissions functions as assigned.
The duty of the Administrative Intake Specialist is to administer and
facilitate the processing of all applicants for the Housing Programs available
through this organization. This would involve a variety of clerical tasks
related to assisting case management; the maintenance of the waiting list, and
the processes involved in program admission. The ability to communicate well
with the public and to perform tasks timely is essential in accomplishing
success in this position.
Duties and Responsibilities:
· Software intake application paperwork/documents for initial eligibility, and interim changes, by obtaining the necessary verification and other required information.
· Maintain housing waiting list.
· Determine eligibility for the program and appropriate voucher size.
· Coordinate and participate in applicant briefings.
· Assist with new property owner vendor and property management registration and change of ownership
· Explain program requirements to property owners and rental agents.
· Notify ineligible applicants and participant in informal review process, as required.
· Assists with department audits as required, including researching archived file data and file management.
· Perform other related duties as required.
Knowledge, Skills, and Abilities Required:
· Demonstrate ability to use time-management skills to achieve success with schedules, workloads, and deadlines. Ability to utilize organizational skills to manage all aspects of a client’s case,
including tracking activities, updating records and monitoring outcomes. Must manage files and documents, follow recordkeeping requirements, and maintain confidentiality. Requires skilled reading, analyzing and interpreting government regulations, policies, and procedures.
· Must possess problem-solving abilities with skills to identify critical issues, and demonstrated ability to use critical thinking to solve problems.
· Manage multiple work streams and priorities simultaneously while maintaining quality, customer service standards, and accuracy.
· Requires strong interpersonal, written, and verbal communication skills and the ability to forge positive relationships with clients, co-workers, and colleagues.
· Plan, assign, review, and coordinate work and programs.
· Must be able to evaluate information and situations in order to make sound independent decisions.
· Must possess strong writing skills to compose documents, reports, and correspondence.
· Graduation from high school required; college degree preferred; two (2) years progressively responsible related experience in case management or property management capacity; or a combination of education and experience. Knowledge of HUD policies, and other Federal, State, and local laws, rules and regulations related to low-income housing Authority polices
with knowledge of HCV policies and procedures.
· Must have the ability to communicate with and relate to persons of diverse backgrounds and abilities; and be able to establish and maintain effective working relationships with participants,
property owners and other employees. Obtain the Housing Choice Voucher Program
Specialist certification within three (3) years of hire.
· The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All
personnel may be required to perform duties outside of their normal responsibilities
from time to time, as needed.
· Yardi and/or Rent Café Software are desirable.
As a Regular Employee, you are eligible to receive the following
benefits paid by the Commission:
- Eleven paid holidays
- Up to Eighteen days (182 hours) of vacation Ten + days (104 hours) of sick time
- Subsidized Health Insurance
- Group Term Life and Accidental Death & Dismemberment Insurance Policy
- Short term and long term disability insurance
- Paid bereavement leave up to four days is permitted in the event of death of an immediate family member
- Florida State Retirement 457 Deferred Compensation Plan
- 4 Day Workweek (10 hours per day)
In addition to the above, the Authority’s Flexible Benefits Plan is
authorized under Section 125 of the Internal Revenue Code, and permits
employees to use pre-tax dollars to pay for their portion of the cost of
This job description should not be interpreted as all-inclusive. It is
intended to identify the major responsibilities and requirements of this job
classification. Incumbents may not perform all job duties listed, some
incumbents may perform some duties, which are not listed, and incumbents may be
requested to perform job- related responsibilities and tasks other than those
stated in this description.